Lily Nails and Spa in Fayetteville, Georgia

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• Laurenne Dixon

  Posted Nov, 14 2019

  Absolutely horrible. I try and stick with the same person when I get services done that I like because that person does it the way i like and of course they eventually get to knkw me as a client. I have been visiting this salon for the last 3 months. The first time I went I loved how clean and quiet it was. The service was exactly what I wanted also. As I went back every 2 weeks I noticed the satfc was always different. I could hear some of the other customers complain to the staff and to the owner (which is the woman who does my nails) about not being satisfied with the service. Every time the owner was dismissive with them. I paid this no real mind because I knew I at least had my nail person untrusted and I always went to her . Today I went to get my usual pedicure service and there was yet another new girl doing nails. There were 4 women in the salon when I arrived. 2 were drying and one was with her friend and theybwdre getting gel polish on their nails. I asked when the owner whwn she would be available and she said about and hour. I said cool I had my phone in was just going tonwait and kill time with that. The new girl was doing nothing and the owner asked her to do my pedicure. I've always gone to the owner. And I explained to her that it was fine I would still wait. I really don't like to spend my very hard earned money on something I could potentially waste it on. The owner told me if I don't like what she was doing she'll finish . So I said fine let me try since I at least had that guarantee. The new girl starts my nails and I just want to say I and 35. I have been getting my nails done pretty consistently since I was 17 years old. She skipped steps, sit into 3 of my cuticle, half shaped my nails so I asked her to stop. I could tell she was knew. If I wanted to spend my money on someone practicing on me I would have gone to a beauty echo. I'm sorry. If I pay the actual price I expect the actual service. I don't know if the owner was just tired because they close at 7 and ideas there at 5 so I
  know she may have been working all day however she made me a deal so I stopped the girl before any more damage was done and told the owner I would juat wait until she was done. The owner came over and did not fix anything she literally juat briefly scrubbed my feet and got back up and started cleaning. I thought she was doing it before she got back to me but no she was cleaning to leave. I asked what was going on and she didn't answer me she sent the new girl back to finish my feet. I got up and explained to the owner that I did not want her to finish because it wasn't being done correctly. The owner ignored me as I spoke to her. She was counting her receipts . When she did look up to address me the the only thing she said was that she scrubbed my feet and that was enough because my feet were rough. I'm already self conscious about my feet thats why I trusted her because she knew how to make them presentable. When she said that to me I was kind of hurt because it was never a pronlem during the last 3 months I've been coming. I don't know what happened today but because she was so dismissive and she made a negative comment about me. Noe I do hair for a living I don't treat my clients like that and if I'm to tired or cant accomodate thier appointment i communicate that to then and come up wirhbsomething that can work.for both of us if that's what the issue is because I can understand that. But blatantly not responding to me and then insult me anni have brought additional clients with me and again I was really loyal to you and that's the treatment you felt I deserved. I would give this place negative 5 starts if I could. Unacceptable service. Also she uses a drill on the natural nail for her sns clients because it's fast for her and that's literally not the way it's taught in school and it's damaging to the nail fyi. The and is useless if put on wrong. Waste of money .

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